When will I receive my order?

It takes 2-7 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:  

USA: 3-4 business days  
International: 5-15 business days 

Your order is print on demand, it's not made until we receive your order which is why the order takes a longer to process and ship. We are working to produce a quality product for you and will ship it out as soon as we can.

Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide! 

What do I need to know about ordering internationally?

We currently do not ship internationally.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address. 
● Ask your local post office if they have your package. 
● Stop by your neighbors in case the courier left the package with them. 

Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! 

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at contact@momentumfaithwear.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

 

Orders

How are your products made? 
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!  

How do I track my order? 
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at  contact@momentumfaithwear.com. If you use the Shop app, you can track your order there as well.

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@momentumfaithwear.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible!

Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.

You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.

If you receive a product with a mark - please wash it before reporting a problem.

Returns 

What’s your return policy?
We don’t offer returns and exchanges for orders filled as requested, but if there’s something wrong with your order, please let us know by contacting us at contact@momentumfaithwear.com! 

We have a 30-day return policy, which means you have 30 days after receiving your items to request a return if there are issues with the quality of the decoration or the quality of the products. Orders filled as requested with high-quality decoration would not be considered a returnable order.

To be eligible for a return, your item must be flawed or there must be an issue with the quality of the decoration. If your return is accepted, we will notify you.

Please ensure you are ordering the correct size for fit. We have size charts in the product description to verify. We recommend that you measure clothing you have against the size chart for proper fit check. We do not accept items returned for the wrong size.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer is responsible for return shipping costs. Orders returned without prior authorization will not be accepted.

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at contact@momentumfaithwear.com with photos of wrong/damaged items, and we’ll sort that out for you. 

Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.    Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at contact@momentumfaithwear.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund! 

Any other questions?

Get in touch with us contact@momentumfaithwear.com